Privacy Policy
Full House Retail (Pty) Ltd (“Full House”, “we”, “us” and “our”) values your privacy and we are fully committed to protecting it.
Full House ensures that the collection of any personal information strictly adheres to the Protection of Private Information Act (“POPIA” or “POPI Act”).
We promise:
• Your personal information will be used appropriately
• Your personal information is kept safe and not shared without your consent
• Full transparency regarding the collection of personal information
• We will notify you in advance of any updates made to our privacy policy
Our privacy policy/statement explains the method used to process and protect your personal information. This strictly applies to all our employees, contractors and third parties who we deal with.
WHAT QUALIFIES AS PERSONAL INFORMATION?
Personal information is any information that can be used to identify you, as specified in the POPI Act.
When you make any purchase, your personal information is stored on our servers. Depending on the type of purchase, this can range from simply your contact number (cash purchase) to more in-depth information such as your address, email address, bank statements, work confirmation and credit history (purchases on credit).
The amount of information required is dictated by the type of transaction, but we strictly only gather the information that is necessary, and only process it for the intended purpose.
Below are some of the typical personal information that we may collect from you:
| Identity Number | Cellphone number | Employment & salary details |
| Name | Email Address | Bank Account details |
| Surname | IP Address | Debit order details |
| Address | Credit Information | Contact history |
WHAT QUALIFIES AS PERSONAL INFORMATION?
We typically use your information to:
• Carry out credit applications and agreements.
• Process purchases, exchanges, returns, refunds or repairs.
• Manage and administer your account, rewards, extended warranties, and insurance policies.
• Recover any debt you owe us.
• Let you know if we have any special offers, discounts, or competitions unless you tell us that you would prefer not to receive marketing information from us.
• Process competition entries.
• Conduct market research.
• Comply with any applicable law that requires us to use your information, or where we need to do so to protect your, our or a third-party interest.
• Follow up on complaints that you lodge with us.
• Process applications for jobs at Full House.
HOW DO YOU GIVE US CONSENT TO PROCESS YOUR PERSONAL INFORMATION?
When you provide us with personal information for a primary purpose such as making a purchase, credit application, processing a debit order, arranging a delivery, processing a return or refund, we assume that you are consenting to us collecting and using that information for the intended purpose.
If however, we want to send you marketing information, which is classified as a secondary purpose, we will require your express consent. This means that you will always be presented with the option of accepting or declining our collection of your personal information for marketing purposes.
WHEN CAN WE DISCLOSE YOUR INFORMATION TO OTHER PARTIES?
We will occasionally be required to disclose certain areas of your personal information to third parties (for example, credit bureaus, insurance companies, suppliers, repair agents, etc.) so that we are able to honour our obligations to you or for you to be able to exercise your rights.
These third parties are also required to adhere to the same POPIA obligations and can only use your information for the purpose that it is intended.
Similarly, we will also occasionally need to obtain certain areas of your personal information from third parties to, as an example, process a credit application, for which we will require data on your credit status from the credit bureau.
We may also disclose your personal information if:
• We are required to by law
• To protect our rights
• If you violate our terms and conditions.
Your information may be shared with the following parties:
• credit bureaus
• debt collectors
• service providers who provide to us or on our behalf
• payment gateways
• governmental bodies, regulatory bodies, ombudsmen, or other authorities, when requested by them or when it is required by law any other third party, if allowed to by law
HOW CAN YOU BE SURE THAT WE KEEP YOUR INFORMATION SAFE?
We take the protection of your personal information very seriously. To ensure the security of your personal information, and to avoid loss, damage, unauthorised access or use, we regularly review our security systems and processes to ensure that they adhere to POPIA data protection regulations and industry best practices.
The following organizational and technical measures are in place to protect your information:
• Training of our staff on the protection of information and the POPI Act occurs regularly.
• Our employment contracts contain a confidentiality clause, and we have strict disciplinary measures to deal with non-compliance.
• We allow access to your personal information only to those staff who need it to complete their job functions.
• All data is stored in an encrypted format and only authorised personal having access to the decryption keys.
• All servers, with stored data are secured and only accessible by authorised personal.
• All servers are protected by firewalls, that are constantly reviewed and upgraded. Firewalls are independently audited by a trusted third party to ensure alignment with international best practices.
DOES THIS STATEMENT GET UPDATED?
Yes, we may need to update or change this Statement from time to time. You can always view the latest version of our privacy policy on our website. If any significant changes are made, we will notify you via the normal method of communicating with our customers and will also clearly indicate it on our website.
WHO DO YOU CONTACT FPR QUESTIONS, COMPLAINTS, OBJECTIONS OR CHANGES TO YOUR INFORMATION?
If you have any questions, wish to lodge a complaint or an objection, update, correct or delete any of your personal information then please send an email to our Information Officer at compliance@mackenzie.co.za
