Refund policy

Repairs and exchanges

Full House differentiates itself from other retailers by offering customers the highest standard of service. In addition, customers trust Full House to provide quality products backed by our suppliers. If a customer experiences a fault with any of the products purchased from Full House, we will do all in our power to rectify the problem.

1. 14 Day full refund

A customer may return any item within fourteen (14) days of purchase and he/she will be refunded.

Reasons could include:
  • The customer has changed his/her mind;
  • The customer realised that he/she could not afford the instalments;
  • The item is not what was advertised;
  • The item does not do what the salesperson promised.

The following conditions apply:


The returned item MUST be unused and in its original packaging.

Proof of purchase must be provided. If the item was initially delivered, the delivery charge will not be refunded.

If the customer requests Full House to collect the item, the standard delivery charge will apply.


You can choose to notify us by:

Phone Head Office on 021-5264300, WhatsApp on 071 471 1378 or,

Email at online@fullhouse.co.za

Or alternatively visit your nearest store.



2. 6 Month free repair, replace or refund

If an item is defective within six (6) months of purchase, Full House will repair, replace or refund the customer.


3. Repairs under supplier warranty or Full House extended warranty

If the defective item is older than six (6) months but still covered by the supplier warranty or the Full House extended warranty, Full House will arrange to have it repaired (or replaced in the case of some smaller items, depending on the supplier warranty).


4. Rules for 6 month or warranty repairs

The defect must be due to a manufacturing or design fault.

Full House will refer the returned item for assessment by the manufacturer or authorised service provider prior to repairing, replacing or refunding to determine the cause defect. In this case, Full House will provide the customer with feedback within five (5) business days and will then act accordingly.

The following are NOT covered:
  • When the item is damaged by accident, lightning or power surges (these may be covered by insurance)
  • Misuse or abuse of item
  • When the item is used contrary to the instructions and warnings provided on the item or in the accompanying documentation.
  • When the item is used for purpose other than the purpose for which it was intended.
  • When the item has been altered or repaired by an unauthorised agent.
  • Items that pose a health risk (unclean beds, dirty fridges, insect-infested appliances)
  • Any car audio or satellite that is fitted by an unauthorised agent.

If, within three (3) months after the item has been repaired, the defect persists or a further failure or defect occurs on the repaired component, Full House will either refund or replace the item.

Should a repair take longer than twenty-one (21) days, the item can be replaced or refunded.


5. Insured items

Items that are stolen or damaged accidently may be covered by a Full House/Guardrisk insurance policy. Refer to those terms and conditions.


6. Repairs outside of warranty (for the customer's account)

If the item becomes defective after the manufacturer's warranty or the Full House extended warranty expired, or if the defect is not covered by the warranty e.g. accidental damage, Full House will arrange with the manufacturer or one of its agents to repair it at the customer's cost.

No repairs will be done without the customer's approval of a quotation first.

Although Full House bears no responsibility for these repairs, it will do all in its power to ensure that the customer is satisfied.