Client complaint policy

OUR COMMITMENT TO YOU

At Full House Furniture we are committed to providing excellent client service. We take all complaints seriously and aim to resolve all client
complaints promptly and effectively. Great care has been taken to ensure that your complaint reaches the right person. Our complaint
management system is an important strategic tool that helps us continuously improve our business. We know that without clients we have
no business, you are our most important asset and we want to know if we have treated you fairly or not.
So, if you have a complaint or an enquiry, please let us know.

HOW TO SUBMIT YOUR COMPLAINT, COMPLIMENT OR ENQUIRY

Please send us the following information:

THIS INFORMATION SHOULD BE E-MAILED TO US AT:

admin@mackenzie.co.za
You can also call our switchboard number on 021 5264300

We aim to resolve all complaints within 15 working days but the complexity of some issues may require more time. If we are not able to
resolve your complaint within 15 days, we will keep you updated on our progress, but all complaints should be able to be resolved within 30
working days. Please allow us to resolve your complaint before escalating it.

In the unlikely event that you are still not satisfied with the decision, we will provide you with contact details of the relevant Ombudsman’s office.